Tenant FAQs

Upon the tenant's application approval and upon receiving the holding fee, we will secure the property for the tenant. The holding fee must be paid within 24 hours after the application has been accepted to guarantee the property's reservation.

Upon taking possession of the home, two payments are required: the first month's rent, in certified funds, and a non-refundable administration fee. Additionally, the holding fee, which is due 24 hours after application approval, is converted into the security deposit upon the execution of the signed lease agreement.

All individuals aged 18 or older are obligated to complete a rental application and become leaseholders. Dependents are typically listed as occupants of the rental property rather than leaseholders.

We emphasize to all tenants the importance of maintaining the rental property in good condition. The security deposit is refundable, as long as there is no damage beyond normal wear and tear. Deductions may occur in specific instances as outlined in the lease agreement, if such deductions are deemed necessary.

To check the current availability of the property, please don't hesitate to reach out to us at 719-884-0777 or send an email to rent@thelandmarkteam.com. It's worth noting that some online listings may not update in real-time with market changes. If the property is still available, we will promptly send you an application link. We kindly request that you allow sufficient time to complete the application and upload all required documents. Thank you for considering our rental property.

We streamline the rent payment process for tenants with our 24/7 accessible online tenant portal. Encouraging online payments helps expedite the process and makes it more convenient for everyone involved.

We're pet lovers! However, it's important to note that some homeowners may have policies against pets. If you're interested in a property, please feel free to inquire about its pet-friendliness so we can provide you with the relevant information.

If you're planning to move out, but your roommate intends to stay, please get in touch with us so that we can initiate the process of requalifying the roommate who will be remaining in the property. It's important to note that the security deposit typically remains with the property, and any arrangements or agreements between roommates regarding the security deposit should be worked out directly between them. We'll be here to assist with the necessary steps to ensure a smooth transition for all parties involved.

Our most significant accomplishment is having satisfied tenants who choose to renew their lease. We genuinely appreciate your decision to stay with us. However, we understand that life circumstances can change, and you may need to move. If that's the case, please inform us, and we will provide you with the necessary notice to vacate form to complete. Your presence as a tenant has been greatly valued, and you will be missed. We place high importance on the well-being of our tenants.

In general, homeowners are typically responsible for covering the costs of repairs and maintenance requests related to the normal wear and tear of the property. However, tenants are usually responsible for repairs that result from damage they cause to the property.

To ensure clarity and fairness, we provide tenants with a move-in condition report to complete. This report allows tenants to document the initial condition of the property when they move in. Additionally, we take before and after pictures to further ensure an accurate record of the property's condition. This approach helps protect the interests of both the homeowner and the tenant by establishing a clear baseline for the property's condition and any changes that occur during the tenancy.